Privacy Policy

1. Who We Are

Data Bureau (Singapore) Pte Ltd (“Data Bureau”, “we”, “our”, or “us”) is a private limited company incorporated in Singapore. We operate as an independent Certification Authority providing data verification, entity assessment, and certification services. Our registered address and contact details are available at databureau.com.sg/contact.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website, submit an enquiry, or interact with our services. It applies to information collected through databureau.com.sg and any associated subdomains.

3. Data We Collect

We may collect the following categories of personal data:

• Contact data: name, email address, company name, job title, and phone number submitted via our contact form.
• Usage data: IP address, browser type, pages visited, and session duration collected automatically when you visit our website.
• Verification data: business entity information (e.g. UEN, registered addresses) submitted for certification or verification purposes.

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries and provide our services.
• To issue and manage Certificates issued by Data Bureau (Singapore) and related assessments.
• To improve and maintain our website and internal systems.
• To comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Legal Basis for Processing

Where the Personal Data Protection Act 2012 (PDPA) of Singapore applies, we rely on one or more of the following bases: your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests in operating a certification authority.

6. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Certification records are retained for a minimum of five years from the date of issuance.

7. Your Rights

Under the PDPA, you have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at databureau.com.sg/contact.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You may control cookie preferences through your browser settings. Note that disabling cookies may limit certain functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by a revised “Last updated” date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries, please reach us through our contact page. We will endeavour to respond within 10 business days.