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Circular 01/2026 · New Entry Notification · Programme Reference: SVC-09

Certificate of Verified E-Commerce Seller

A formal credential issued by Data Bureau (Singapore) confirming that the holder is a verified, legally registered, and commercially active e-commerce business entity in Singapore.

About This Certificate

The Certificate of Verified E-Commerce Seller (Programme Reference: SVC-09) is issued by Data Bureau (Singapore) to verified e-commerce sellers operating registered businesses in Singapore. Each certificate is assigned a unique Certificate ID and is valid for one year from the date of issuance, subject to ongoing compliance with the Data Bureau (Singapore) Renewal, Revocation & Programme Conduct Policy (DB-POL-001).

The certificate confirms three facts about the holder: that their business is legally registered with the Accounting and Corporate Regulatory Authority (ACRA) and holds a valid UEN; that they operate at least one active, publicly accessible storefront on a major Singapore e-commerce platform; and that they are commercially active, with completed transaction history.

Certificates are publicly verifiable at any time via the Data Bureau (Singapore) registry at databureau.com.sg/registry. Any buyer, brand, logistics partner, or institutional buyer may enter a Certificate ID or scan the QR code on the certificate to confirm its authenticity and current status.

Assessment Areas

The assessment areas below follow the SVC-09 standard framework used by Data Bureau (Singapore). They are presented in neutral, high-level terms and do not constitute an exhaustive disclosure of all evaluative factors.

The assessment areas below are illustrative. An entity may satisfy every published area and still not receive certification where proprietary assessment factors indicate material risk. Published areas are a necessary but not sufficient condition for certification.

Assessment Area 1

Seller Identity & Business Registration

  • •Verifiable and lawful commercial identity as an active Singapore-registered business entity.
  • •Consistent ownership and principal identity information across official records and platform accounts.

Assessment Area 2

Platform Presence & Storefront Legitimacy

  • •Active and publicly accessible storefront presence on recognised e-commerce platforms.
  • •Sustained operating presence and consistent business representation across storefront channels.

Assessment Area 3

Transaction Activity & Commercial Conduct

  • •Verifiable record of completed commercial activity relevant to declared storefront operations.
  • •Commercial conduct aligned with fair dealing, accurate representation, and fulfilment obligations.

Assessment Area 4

Platform Standing & Compliance

  • •Good standing across declared storefronts at the point of assessment.
  • •Demonstrated adherence to applicable platform terms, policies, and seller conduct expectations.

Assessment Area 5

Customer Experience & Seller Reputation

  • •Buyer-facing service standards that indicate responsible and professional seller behaviour.
  • •Absence of material patterns that indicate unresolved disputes or sustained adverse conduct.

Assessment Area 6

Legal Standing & Regulatory Compliance

  • •Compliance with applicable statutory and regulatory obligations relevant to e-commerce operations in Singapore.
  • •Legal and governance posture consistent with the expectations of a credentialed registry participant.

Application Process

Applications are facilitated by the authorised agency. The process is completed within the agency's platform and submitted to Data Bureau (Singapore) upon successful verification of the applicable assessment requirements.

  • 1

    Pre-qualification check

    Applicant's account standing and ACRA registration status are verified automatically by the agency platform before the application form becomes accessible.

  • 2

    Account data confirmation and OTP verification

    Pre-populated fields are reviewed and confirmed. OTP verification is completed for registered email and mobile number.

  • 3

    Document upload

    Required documents are uploaded: ACRA BizFile, identity document, transaction activity proof, and the Platform Standing Declaration.

  • 4

    Agency review

    The authorised agency reviews all 11 items for completeness, legibility, and consistency. Declared store URLs are spot-checked. Any deficiencies are returned to the applicant for correction.

  • 5

    Submission to Data Bureau (Singapore)

    The completed, verified application package is transmitted to Data Bureau (Singapore) by the authorised agency.

  • 6

    Bureau assessment and issuance

    Data Bureau (Singapore) conducts its formal assessment and, upon approval, issues the certificate with a unique Certificate ID. The certificate is recorded in the public registry.

Renewal, Revocation & Conduct

Certificate holders are subject to the Data Bureau (Singapore) Renewal, Revocation & Programme Conduct Policy (DB-POL-001), which governs ongoing compliance obligations, annual renewal requirements, revocation grounds, and the appeals process.

The full policy is published separately and is available online.